Vande Bharath

Vande Bharath

ServiceNow

Launch Your Career in IT Service Management with ServiceNow Expertise

4 Months

Offline/Online

(593+)

Batches Starts On 1st,10th & 20th of every month

Batches Start From 1st,10th & 20th of every month

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Course Overview

4-Months Course Duration

We go over all the prerequisites needed to acquire a fantastic job, from the ground up.

100% Placement Assistance

Providing complete assistance with the preparation to crack the interviews

Placement Opportunities

We are assisting in finding better and more relevant job openings.

Live Training Interactive Sessions

Through guidance ensures the students gain the best out of the course.

Why Choose ServiceNow?

ServiceNow is a globally recognized platform used by top companies for automating IT and business workflows. It opens doors to high-demand roles in ITSM, automation, and cloud support. The platform offers excellent career growth, even for non-coders, with strong salaries and global opportunities. expert!

Instructors

Syllabus

Understanding ServiceNow
  • ServiceNow Introduction
  • ServiceNow UI Overview
  • Application Navigator
  • Branding (configuration UI16 and basic configuration)

Forms, View, Lists, and Filters
  • List
  • Forms
  • Filters
  • Configure filters
  • Create and apply filters.
  • Creating the view
  • Configuring the list view and form view.
  • Plugin’s introduction.
Users, Groups, Roles, Tables
  • Creating Users
  • Groups
  • Roles
  • Adding users to the groups.
  • Adding users and groups to the role.
  • What is the assignment rule and where can we use it?
  • Assignment Rule.
  • Tables (row & column) creation.
  • OOO (out-of-the-box table available in SNOW) (Parent table co
  • Adding Data to the tables
  • Configuring the table
Data Import
  • Overview of import set and transform map.
  • Import set example and transform map.
  • Configuration item Overview.
Managing Service Catalogs
  •  Managing Service Catalogs
  • Knowledge management overview and creation.
  • Catalogs (service creations catalog) and its type (with variables)
  • Attaching Knowledge article to the catalog.
  • Record Producers and order Guides

  • Workflow and Reports

  • Catalog workflow

  • Sla Definition and uses in Catalog or other tables.

  • Reports
  • Report creation in SNOW

Update-Set Overview
  • Introduction to Update-Set and Its functionality and its uses and creations
  • Importing and Exporting of Update Set XML
  • Introduction to Development (scripting Introduction)
  • Client-Side Introduction.
ServiceNow Policies
  • Ul policy
  • Data Policy
  • Client Script
    1. Onload
    2. OnSubmit
    3. OnChange
    4. OnCellEdit
  • Coding Introduction on Client-Side Scripting.
  • Client-Side Api used in Coding (GlideForm (g_form)g_userClass)
Business Rule Overview

Types and Coding Discussion:-

  1. Before
  2. After
  3. Asyc
  4. Display

Coding Queries and Examples

About Server-Side API

Server-Side Api’s (Glide-System API).

  1. Glide Record
  2. Query-Conditions
  3. Encoded Query
  4. Glide DateTime ()

Coding Queries and Examples

Glide objects
  • Glide Ajax
  • Notifications
  • Create Notification(email)
  • Create Notification using Events
  • Dictionary Override
Access Control List

ACL Introduction

    1. Read Read Access to the field level on the form
    2. Write-Write or Edit Access
    3. Create-Create the ACL

Schedule Job

REST & SOAP API
  • Doubt Clearing Session
  • REST and Soap API Intro
  • Table API
About Table API, Integration of Tool
  • Example of Table API (using HTTP Methods)
  • POST
  • Get
  • Update etc.
  • Integration Via 3rd party tools like Postman
  • Via Postman (get and post) method Demonstration
Scripting Overview
  • Scripted rest API over-View.
  • Use of scripted REST API.
  • Using Scripted rest API (get method demonstrations)
Email Properties
  • Inbound and outbound email
  • Emailproperties
  • Mid-server/servers
  • Debugging of code over-view Intro
Conclusion

Summarizing the discussed points.

Course Features

Comprehensive AWS Training

Learn cloud computing, storage, networking, and security from basics to advanced.

Mini Projects

Work on real-world scenarios to gain practical experience in AWS services.

Expert-Led Sessions

Get trained by industry professionals with in-depth cloud expertise.

Career-Focused Learning

Prepare for AWS certification and boost your career in cloud computing

Course Fee

Offline/Online Training + Mentorship

Rs. 34,999/- *18% GST

Register Here

Frequently Asked Questions

What is the ServiceNow course about?

 The course covers the basics to advanced features of the ServiceNow platform, including ITSM, workflow automation, scripting, and application development.

Who can join this course?

Freshers, IT professionals, and those from non-programming backgrounds can join. No coding experience is required to get started.

What will I learn in this course?

 You’ll learn modules like Incident, Problem, Change Management, Service Catalog, Reporting, and basic scripting with Glide APIs.

Will I receive certification?

 Yes, you’ll get a course completion certificate.

What are the career options after this course?

 You can apply for roles such as ServiceNow Administrator, Developer, Technical Support Engineer, or ITSM Consultant.

Student Testimonials